General terms
predpazni.bg online store
I. SUBJECT
Art. 1. (1) These General Terms and
Conditions govern the relations between the trading company
"NeoProtect" OOD, hereinafter referred to as the Merchant for short,
and the persons who use services and purchase goods offered through the predpazni.bg online store, hereinafter referred to as Clients/Users .
(2) When using the services and purchasing
goods from the predpazni.bg site, the Customer declares electronically that he
is familiar with and fully agrees with these General Terms and Conditions. With
the consent thus expressed, the General Terms and Conditions become binding for
the client and bind him in his contractual relations with the Merchant.
(3) By accepting these General Terms and
Conditions, the Customer agrees to the processing of his personal data for the
purposes of concluding and executing the remote contract through the online
store in accordance with the provisions of the Privacy Policy and Protection of
Personal Data of "NeoProtect" OOD, published on the website
predpazni.bg.
II. MERCHANT DATA
Art. 2. The online store predpazni.bg is
owned by the trading company "NeoProtect" OOD, EIK 205730966
Information under the Electronic Commerce Act and the Consumer Protection Act:
1.Name of the merchant: "NeoProtect" OOD
2.Headquarters and address of management: Burgas, g.k. "Slaveykov", bl. 16, entrance 8, fl. 6, apartment 18
3.Business address: Burgas, Northern Industrial Zone, 22 Yanko Komitov Blvd., Stoyanov Warehouse
4.Correspondence data and address for submitting objections and complaints by users: Burgas city, gh.k. "Slaveykov", bl. 16, entrance 8, fl. 6, apartment 18, phone:0887645417, email: info@predpazni.bg
5.Entry in public registers: "NeoProtect" OOD, entered in the TRRYULNC at the Registration Agency with EIK 205730966
6.Registration under the Value Added Tax Act: VAT number: BG 205730966
7.Contact details of the control authorities:
Consumer Protection Commission: address: 1000 Sofia, Slaveykov Square No. 4A, floors 3, 4 and 6, phone: 029802524, fax: 029884218, website: www.kzp.bg
III. MAIN CHARACTERISTICS
Art. 3. (1) The predpazni.bg website is an
online e-commerce platform, through which "NeoProtect" OOD issues a
public invitation for the sale of goods from its assortment - protective
clothing and shoes, personal protective equipment, means of collective
protection, security and organization of the working environment, etc., which
visitors to the site can purchase after accepting these General Terms and
Conditions.
(2) The goods offered in the predpazni.bg
online store are divided into categories and subcategories .
(3) Information on the main characteristics
of the goods is contained in the information page of each individual product
with the corresponding image, name, brief description and price. Depending on
the nature of the goods, color and size selection options are provided. If
additional information is needed regarding the characteristics of a given item
and its use, CUSTOMERS may contact the indicated e-mail address and phone
number for contact with the merchant for assistance.
(3) The order of selected goods from the predpazni.bg online
store is
declared by filling in an electronic form and accepting the present General
Terms and Conditions, which electronically concludes a remote purchase and sale
contract with parties: " Neoprotect " OOD, from one party as a seller
and, on the other hand, the buyer of the goods - a customer of the online
store, individualized according to the data provided by him during registration
and/or placing the order.
(4) By virtue of the concluded sales
contract, "NeoProtect" Ltd. undertakes to transfer ownership and hand
over to the buyer the goods ordered by him through the online store, and the
buyer undertakes to receive them and pay the price of the goods and the costs
of their delivery according to the terms of the contract.
IV. REGISTRATION OF CLIENT PROFILE AND ORDER
OF GOODS
Art. 4 An order for goods in the predpazni.bg
online store can be made by a registered user after registering a customer
profile (account) or by a visitor to the site as a "Guest".
Art. 5 (1) Registration of a customer profile
creates a number of advantages and convenience when using the predpazni.bg
online store, giving the customer full access to all functions of the site,
including the ability to change and supplement the data in his profile, to
monitor the history and status of your orders, create lists of favorite
products, compare products, easily and quickly repeat orders, etc.
(2) Registration is completely voluntary and
free of charge and can be done from the "REGISTER" button on the
site. It is required to fill in the electronic form with certain personal data
necessary for the individualization of the user, as well as specifying an
e-mail and password for accessing the site. Fields marked with an asterisk are
mandatory. Upon completion of the registration, the customer declares that he
is familiar with and accepts the present General Terms and the Privacy Policy
published on the predpazni.bg website.
(3) The CLIENT is fully responsible for the
truth and completeness of the personal data specified by him when registering
his profile and keeping them secret, as well as for keeping secret the e-mail
and password that identify him in the online store. In the case of a forgotten
or lost password, the customer can take advantage of the option to generate a
new password, through which, upon entering the email address used during
registration, he receives a temporary link to reset the old password and create
a new one.
(4) The trader confirms the registration by
sending an electronic message to the customer at the e-mail address specified
by him, with which a customer profile (account) is created
(5) When registering an account in the predpazni.bg
online store, as well as when placing an order as a "Guest", the
customer can choose an option and give his consent to receive information and
marketing messages from the merchant, including for the purposes of direct
marketing . The customer has the right to withdraw the given consent at any
time by sending an e-mail with such content to the e-mail address specified by
the trader for correspondence.
(6) The customer has the right to delete his
profile at any time, and for this purpose he should send a written e-mail
message to the merchant. When deleting a customer profile, the trader is
obliged to delete all the customer's personal data from the predpzni.bg
database, with the exception of the data for which a longer storage period is
provided by law.
(7) The merchant has the right at his
discretion, without notice and without paying compensation, to unilaterally
terminate the registration if he finds that the customer is using the online
store in violation of these General Terms and Conditions, laws, generally
accepted moral norms and rules.
Art. 6. An order for goods can be made
without registration, when visiting the predpazni.bg online store as a
"Guest". In this case, an order is declared through the online form,
in which the data necessary for the individualization of the customer as a
buyer and the execution of the order are filled.
Art. 7. (1) The procedure for placing an
order and concluding a contract for the purchase and sale of goods from the
predpazni.bg online store is as follows:
1. Viewing and selecting goods
from the online store and adding them via the BUY button in the virtual CART
visualized in the upper right corner of the site;
2. Entering data for the
individualization of the buyer via e-mail and password to access his customer
profile, if he has registered one or in accordance with Art. 6 as
"Guest";
3. Specifying an address for
delivery and payment;
4. Indication of the method of
payment;
5. Completing the order by
pressing the "CONFIRM ORDER" button
(2) At each stage before completing and sending
the order, the customer has the opportunity to identify and correct errors when
entering information
(3) With the "CONTINUE SHOPPING"
button, the customer can return to the online store and continue adding all the
desired goods to your virtual cart.
(4) With the "CART" button, the
customer has the opportunity to view all products added to the virtual Cart,
their quantity, unit and total price. The removal of a product is carried out
by the "X" button against the corresponding product.
(5) Before sending the order, the customer should make
sure that the goods added to the virtual cart correspond to his wishes and
needs by checking the content of the virtual cart by comparing the name and
description of the relevant items, checking the choice of color, size and
number , as well as the price of the products and the total value of the order.
(6) By pressing the "CONFIRM ORDER"
button, the customer declares that he is familiar with the present General
Terms and Conditions and the Privacy Policy published on predpazni.bg.
(7) The merchant confirms the acceptance of
the Order by sending a message to the customer at the e-mail address specified
by him. The order number and date, the ordered products, the unit price, the
total price of the order, the value of the delivery costs, the total amount to
be paid, the chosen method of delivery and payment are indicated in the
confirmation.
(8) If additional information and order
parameters are required, additional confirmation should be made by phone or at
the email address of contact between the parties. The delivery period in this
case starts from the date of the additional confirmation.
(9) In case of lack of stock of the goods
requested by the customer, the trader shall notify the customer of the shortage
by e-mail message or by telephone. If the customer has made a payment by this
point, the amount paid can be paid to him or he can choose a replacement
product.
V. PRICES AND METHOD OF PAYMENT
Art. 8. (1) The prices of the goods in the
online store predpazni.bg are indicated
in Bulgarian leva, include VAT and do not include the cost of delivery.
(2) The value of the delivery costs is a
fixed price for courier delivery, which is charged and displayed in the order
separately from the price of the purchased goods.
(3) The trader can change at any time the
information about the goods published in the online store and their prices,
delivery conditions, etc., and all amendments and additions come into force
from the moment of their publication on the predpazni.bg website. Price changes
do not affect orders confirmed prior to the date the changes are posted.
(4) The merchant may, in various forms,
provide discounts for the goods offered in the online store, according to the
requirements of the Bulgarian legislation and according to the rules published
on the website.
Art . 9 . (1) The price of the goods
purchased from predpazni.bg can be paid in advance before their delivery or at
the time of their delivery, according to the payment method chosen by the
customer.
(2) The goods ordered in the predpazni.bg online
store can
be paid for in the following way:
1. cash on delivery via postal
money order - payment is made to the courier upon receipt of the goods in cash
or at the POS terminal of the courier company making the delivery.
The courier issues a
receipt for the money transfer. With the signing of the receipt and the
documents accompanying the goods, the delivery is considered to be completed
"without remarks";
2. by bank transfer - payment
is made by bank transfer, to the following bank account:
BANK: UNICREDIT BULBANK
IBAN: BG25UNCR70001523609563
BIC: UNCRBGSF
Holder:
"NEOPROTECT" OOD
The order number and date are indicated in
the reason for payment .
The day of verification of the bank account
of "NeoProtect" OOD with the ordered amount is taken as the date of
payment.
(3) Delivery of goods outside the Republic of
Bulgaria takes place only after payment of the value of the order by bank
transfer to the specified bank account of the trader. The customer shall also
pay all shipping and postage costs, as well as any additional charges that may
arise such as customs duties, import charges, etc., where such are due.
(4) In the event that the value of the order
is equal to or exceeds BGN 1,000, payment shall be made by bank transfer only.
VI. DELIVERY. PERFORMANCE OF AGREEMENT
Art. 10. (1) Confirmed orders are delivered
by a courier company in one of the following ways:
- Delivery to courier office
- Delivery to an address on the territory of the
Republic of Bulgaria.
- Delivery to an address on the territory of the
European Union.
(2) The delivery time in Bulgaria is from 2
to 10 working days, counted from the date of confirmation of the delivery
order. Deliveries outside the country are made within 10 to 20 working days.
(3) If the customer has
chosen to pay by bank transfer, this term begins to run from the date on which
the price of the goods was transferred to the merchant's bank account.
(3) It is possible to extend the delivery
period during holidays and/or weekends, promotions, discounts, campaigns, etc.
with the maximum delivery time being 30 working days. The merchant is not
responsible for delivery delays due to circumstances beyond his control, such
as force majeure events, delays due to the courier's fault and other objective
reasons
(4) The risk of loss or damage to the goods
passes to the customer the moment the goods leave the trader's warehouse and
are handed over to the courier or a third party indicated by the customer.
(5) If the Merchant cannot fulfill the order
within the specified period due to the fact that one or some of the items are
not available, he should notify the customer by phone or email of the exact
delivery date. In this case, the customer can replace the missing product with
another or refuse its delivery.
(6) The trader is not responsible in case of
delay or impossibility of delivery due to incorrect, incomplete or inaccurate
data provided by the customer regarding delivery address and contact telephone
number, as well as for other reasons beyond the trader's control, such as
insurmountable obstacles, delay due to the fault of the courier, etc.
(7) The merchant is released from his
obligation to deliver the requested goods, in the event that the customer
cannot be found at the address specified by him within the delivery period; did
not provide access and opportunity to hand over the goods, or when he did not
appear at the office of the courier specified by him to receive the goods.
Art. 11. (1). The goods are handed over to
the customer or to a third party who accepts them and confirms their receipt on
his behalf. By signing the receipt for the delivery of the goods and the
accompanying documents, the customer confirms that he has received the goods in
the type, quantity and quality that corresponds to his order in the
predpazni.bg online store.
(2) If the customer does not show up or
refuses to accept the goods without a valid reason, the costs of delivery in
both directions are at his expense.
(3) Upon receipt of the order, the customer
should open and inspect the goods in the presence of the courier. If, during
delivery, the Customer discovers shortages, obvious defects or damages, he
should contact the courier to draw up a report on shortages, damages, defects
or inconsistencies of the delivered goods.
(4) Upon acceptance of the delivery
"without remarks", any subsequent claims of the customer for
shortages, visible damage, damage or non-conformity of the goods will not be
satisfied.
VII. RIGHT OF WITHDRAWAL FROM THE CONTRACT..
WARRANTIES AND COMPLAINTS
Art. 12. (1) The customer has the right to
withdraw from the concluded contract without stating a reason, without owing
compensation to the merchant, and without paying any costs, except for the
costs of returning and handing over the goods, by the CUSTOMER or by a person
designated by him other than the courier
(2) The right to refuse can be exercised
within 14 days from the date of acceptance of the goods by a written statement
to the trader at the e-mail address indicated by him or by filling in and
sending a standard electronic form for refusal and return of goods on the page
of online shop predpazni.bg.
Art. 1 3. (1) In case of withdrawal from the
contract within the same period, the customer must return the goods to the
merchant in the same condition in which they were delivered, with original
packaging and labels, without signs of use, without damage or missing elements,
together with all documents accompanying the goods: receipt or invoice,
delivery protocol, instructions for use, warranty card, etc. The costs of
returning the goods are for the account of the Customer.
(2) If the right of refusal is exercised
within the term under Art. 12, para. 2 the trader should reimburse the customer
the sums paid by him, excluding the delivery costs, as well as the costs of
returning the goods, within 14 days from the date on which he was notified of
the refusal and the customer provided proof, that he sent the goods back to the
merchant's address.
(3) Until the time of return or delivery of
the goods to the merchant at his address, the risk of the accidental
destruction, loss or damage of the goods is borne entirely by the customer.
(4) The trader refunds the amount due by bank
transfer to the bank account specified by the customer.
Art. 14. (1) The right of refusal does not
apply to contracts for the supply of goods made to the order of the Customer or
according to his individual requirements (e.g. making a special model, emblem,
embroidery, screen printing, company insignia); of sealed goods which have been
unsealed after their delivery and cannot be returned for hygiene or health
protection reasons; for delivery of goods with damaged integrity or damaged
packaging and all other cases falling within the scope of those listed under
Art. 57 of the Civil Code.
Art. 15. (1) In the event of a defect or
inconsistency of the delivered goods with the sales contract, which could not
be established at the time of delivery in accordance with Art. 11, para. 4, the
customer has the right to a complaint and can ask the trader to bring the goods
into compliance with the sales contract. Bringing the goods into compliance
with the sales contract is free of charge for the Customer.
(2) If at the time of receipt it is
established that the goods do not match the stated goods, due to an error
committed by the trader in the products sent to the customer, other than the
ordered ones, the latter sends the actually ordered products after returning
the wrong ones. The costs of returning and resending the order are at the
merchant's expense.
(3) Upon receipt of the goods with damaged
packaging, the complaint should be reflected on the bill of lading in the
presence of the courier at the time of receipt of the goods.
(4) In all cases of non-conformity or defect
of the goods, a complaint can be submitted in writing to the merchant's postal
or email address or by means of an electronic "return of goods" form,
specifying and describing the subject of the complaint, the reason for the
return, preferred method of satisfaction, order number, contact phone and email
. The trader keeps a register of the complaints submitted.
(5) In order to consider the complaint, it is
necessary to present the documents on which it is based - receipt/invoice,
protocols, receipts and/or other documents establishing the non-compliance of
the goods with the agreed, as well as documents establishing the claim by basis
and amount.
Art. 16 (1) When presenting a complaint about
a product, the customer can claim to be reimbursed the amount paid or to
request a replacement of the product.
(2) The trader has the right to reject the claim for refund of the amount paid , if he can
replace the goods with another of the same type within one month, or if the
discrepancy is insignificant.
(3) When the goods do not conform to the
sales contract, the trader is obliged to bring them into conformity within 1
(one) month from the submission of the complaint.
Art. 17. (1) When the user is not satisfied
with the resolution of the complaint, he has the right to choose between one of
the following options:
a) cancellation of the
contract and refund of the amount paid by him;
b) price reduction.
(2) The
reduction in price is proportional to the difference between the value of the
goods received by the consumer and the value the goods would have had there
been no non-conformity
(3) The customer cannot claim to cancel the
contract if the non-conformity of the goods with the contract is minor.
(4) The seller is responsible to the
customers - consumers within the meaning of the Consumer Act for any
non-conformity of the goods that exists at the time of delivery of the goods
and that appeared within two years from that moment.
(5) Submitting a complaint to the merchant is
not an obstacle to filing a claim.
Art. 18. The provisions of this section refer
to the rights of consumers within the meaning of the Commercial Code when
concluding contracts for the purchase and sale of goods from the predpazni.bg online
store and
do not apply to merchants - within the meaning of the Commercial Law, who
purchase goods for commercial purposes.
VIII. RESPONSIBILITIES
Art. 19. (1) The merchant is not responsible
when the online store was not accessible in case of force majeure, random
events, Internet problems, technical or other objective reasons.
(2) The merchant is not responsible for
damages from comments and opinions published by customers and third parties.
Art. 20 . (1) The trader is not responsible
in case of overcoming the security measures of the technical equipment and this
results in loss of information, dissemination of information, access to
information, restriction of access to information and other similar
consequences.
(2) The trader is not responsible in case of
concluding a contract for purchase and sale, providing access to information,
loss or change of data that occurred as a result of false identification of a
third party who presents himself as the customer.
IX. FINAL PROVISIONS
Art. 21. All unresolved issues and disputes
related to the reality, interpretation, termination and fulfillment of
obligations under these General Terms and Conditions and contracts for the sale
of goods through the online store perdpazni.bg are settled between the
parties through negotiations, and in the event of failure to reach an
agreement, the disputes referred to the relevant competent court.
Art. 23. These general terms and conditions
may be amended by the merchant unilaterally and at any time, for which he
notifies the customers by e-mail (if one is provided) and/or with a publicly
available message on the predapzni.bg site. Amendments to the General Terms and
Conditions enter into force after their publication on the website of the
online store predpazni.bg.